The fourth-annual Residential Stellar Service Award nominees were announced today, and we are honored to be nominated for not one, but TWO awards! Click here to vote!
Award Nominee #1: Customer Service, Communication
Our Solutions Support Unit, known as the Customer Care Department, is committed to providing exceptional service, while maintaining one-call resolution. Every Customer Care Representative obtains full Peerless-AV product training, as well as technical education, allowing them to answer customer issues efficiently and effectively.
For highly technical issues, we relies on our team of “PeerTech Pros,” a group responsible for providing support surrounding all of our emerging technology and wireless solutions. With comprehensive and ongoing training, every representative can confidently commit to each call successfully, resulting in the industry’s finest customer care team.
The Solutions Support Unit provides multiple options for support, including live chat, phone, video chat, email, and fax. With this expertise and detailed training, the Solutions Support Unit continues to provide exceptional support, creating a positive customer experience, year over year
Award Nominee #2: Sales and Marketing Support, Shipping Policies Award
Our sales and marketing teams work together to develop easily digestible and aesthetically pleasing marketing collateral that the Sales team relies on. Customer support is a top priority at Peerless-AV and this focus can be found in all aspects of the company, including Sales and Marketing.
Highly connected and cross-trained, our Sales team extends unified messages and quality support. With a focus on education and strategy, the team presents holistic, cohesive technology solutions from a single supplier. This efficiency and reliability has continued to be proven as a great benefit to partners and customers.
Our Marketing team continuously looks for new and exciting ways to promote the company’s solutions. The team works closely with all of the industry publications and organizations, and has a strong foothold at all industry tradeshows.
Together, our Sales and Marketing teams present winning solutions that exceed customers’ expectations, time and again.
If you’ve had a chance to work with any of the hardworking, dedicated employees in the Solutions Support Unit, PeerTech Pros, Sales or Marketing team, please take a moment and show your support for them by voting today. Voting closes December 16th, 2016. The winners will be announced before the end of the year and profiled in the January 2017 issue of Residential Systems magazine. Click here to vote!